sometimes you don't know how to reach someone more efficiently...by email, by whatsap...?
International Santé (Jihane IDOUAHMANE) has been listening to my needs from the beginning and has advised me very well. Franco-Swiss, I started in Morocco with Assur Travel (GAN at the 1st Euro then CFE+GAN with the Comfort formula, all managed by GAPIgestion). I am currently in Portugal with the same formula and the transfer was done without any problem. GAPIgestion is also very reactive and has always answered my questions and the reimbursements are done in less than 1 week. After 2 years I am fully satisfied with the services of CFE+GAN and the follow-up of the International Santé team (Jihane and Melanie).
The reimbursements are quite fastBut the site could be improved (MSH's is better): - no possibility of requesting several reimbursements in a single transaction (very useful for physiotherapy sessions for example) - no distinction between pending requests and those already reimbursed in the list of requests (you have to open another tab), it would be enough to change the color code or add a tick box next to itAlternative or preventive medicine such as osteopathy, acupuncture are not reimbursed very much, it's a pity (MSH is more open to these medicines...)
I am insured with GAPI at the 1st euro, it is difficult to give an opinion because I have only used their service once, I was reimbursed in full but after having provided numerous supporting documents, but I had just become insured so it was perhaps part of their procedure for controlling new members.
FastEffectiveProfessional
Humanis listens to its insured and offers good assistance to its customers. 2 things that could be improved:- claims for reimbursement need to be entered on a procedure by procedure basis, the possibility to enter several procedures per claim would be much faster. - It is not possible to see which claims are paid. A flag notifying paid claims would be welcome.
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