I find this insurer very professional... The MSH application is more functional... The reimbursements are done very quickly ... April suits me very well.
We have had an expat contract for more than 2 years. Since June April informs us that the reimbursements of the Cfe will be done directly through their services. the only problem is that the requests for reimbursement of June 8, 2021 are two months later still without effect. they have been lost according to our interlocutor..... I hope that a solution will be found because I find it unacceptable that this type of problem occurs. I have been insured with various companies for about 40 years and this is the first time that this has happened
International Santé vous répond :
Thank you for your email. Indeed, the reimbursement procedure with the CFE changed a few weeks ago. Before, you used to send your claims to the CFE, which then sent them to April and you received a single reimbursement from April. Now, you have to send the claims directly to April who handles both their share and the CFE share at once. This process is supposed to be faster. Generally speaking, the change of procedure with CFE went well but in all organizations, changes of this type can generate some bugs at the time of implementation. These bugs have to be corrected manually and we hope that this was the case for you and that you were able to receive your reimbursements. We have not had any feedback from this type of experience with our policyholders at April and the new procedure will really make things easier in the long run. As you have taken out your contract directly with April, we cannot intervene with their management services to advance or correct your file. This is one of the free services we offer to our policyholders. It prevents them from being alone with the insurer in case of a problem. Often, the problem is simple to solve but you need to know what to do and that is our job. We remain at your disposal if you want to know more.
Young insured with April (only 3 months). Very simple reimbursement principle (via easyclaim) and no form to fill in for the classic requests! Reimbursement received on account after 5 working days.
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