Assur Travel - 1st EUR Expat insurance

You are presently well insured by your Assur Travel policy.

To enjoy all its advantages and get fast reimbursements, simply follow the few instructions below.

Your Management Center:

Your policy is run by Gapi gestion
Postal Address ZONE D’ACTIVITE ACTIBURO - 99 Rue Parmentier - 59650 Villeneuve d’Ascq
Telephone 00 33 (0)3 28 54 03 20

Emergency Hospitalization

The insurer can make a direct payment to the hospital or clinic, just follow these steps.

Make sure you are always up to date with your premiums otherwise the insurer my refuse direct payment.

In case of emergency hospitalization

Number to call: 00 33 (0)3 28 54 03 20
What to do: Call Gapi at the above number or call the assistance; They are available 24/7. The emergency number figures on your insurance card or GAPI app.

Hospitalization planned in advance

Number to call: 00 33 (0)3 28 54 03 20
What to do:

Send prior agreement by email, as soons as the hospitalization is planned. Documents to be submitted are listed in the practical guide.

In case of hospitalization over 24h, your insurer will make a direct payment to avoid you to pay in advance.

Medical procedures with prior agreement

Some medical procedures must be validated by the insurer before they can be performed. This allows you to guarantee the reimbursement before incurring expenses. If you don't make the prior agreement, the insurer may refuse the refund.

Medical procedures concerned:

- Standard medical actions: biology, radiology, specialist technical procedures whose cost may exceed €1000;

- Series actions greater than 9 (physiotherapists, nurses, speech therapists, etc.)

- Dental expenses over €1000, prostheses and dental implants (including inlays and onlays), and orthodontia;

- Refractive eye surgery;

- Medical equipement and devices;

- Infertility treatment.

What to do:

Send the prior agreement form. Download it on your online customer space or ask for it by email.

Documents to provide are listed in the practical guide or in the document called "Documents to be attached for requests for prior approval".


Send your claims

Documents to submitt:

Invoices, prescriptions and GAPI form completed by practitioners. You can upload it on your online customer space.

If you didn't ask your pratitioner to fill in the GAPI form, your contract manager may not be able to process your invoices as they may not have all the necessary details.

To speed up your reimbursement and avoid any difficulties, consider completing this form.

How to send claims:

Invoices under €1000: claims by email at or throughout the app.

Invoices over €1000: original invoices have to be sent by mail at GAPI - ZONE D’ACTIVITE ACTIBURO - 99 Rue Parmentier - 59650 Villeneuve d’Ascq - Remember to keep a copy!

Use your remote consultation service

Service name: MédecinDirect
What to do:

You must register at or on the free MédecinDirect app.

From then, you can benefit from teleconsultations with a doctor and receive prescriptions.

WARNING: this is not an emergency service!

Download the app to manage your insurance policy

App name: Gapi Adhérents sur Google Play et App Store.
What to do: Download it and log in. Your ID matches your member number. Your password will be communicated by email at the time of account activation.

Any questions

Number to call: 00 33 (0)3 28 54 03 20

Documents to download

Practical guide

Documents for prior agreement

Documents for claims

You wish to modify your policy or have a problem with your insurer (it may happen), contact your HealthForExpats advisor immediately at 00 33 (0)5 31 61 84 50.

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